Connecting with the student

Listen supportively. Repeat the student's statement to clarify and to demonstrate an understanding of the student's perspective.

Do not challenge, shock, or become argumentative with the student.

Do not try to minimize the student's distress.

If safe, meet and talk in private to minimize embarrassment and defensiveness.

Clearly express your concerns focusing on the behavior in non-disparaging terms.

Ask if the student wants to hurt himself. Asking does not plant ideas in the student's mind.

Offer supportive alternatives, resources and referrals.

Respect the student's privacy without making false promises of confidentiality.

Explore the student's support system(s).

Emphasize the importance of professional help for the student.

Document all incidents and attempts to resolve the situation. Be factual and objective.